- Servicing New Mexico's heating, cooling and plumbing needs since 1971. Second generation management, experience, reputation, integrity, high degree of repeat and referral business are just a few of our company's attributes.
- We are a Trane Comfort Specialist (TCS) Dealer. Not every Trane dealer qualifies as a TCS. B. Carlson was selected by meeting Trane's stringent standards and demonstrating a commitment to customer satisfaction and continuing education. We are proud of our Customer satisfaction Score of 98%, and our Referral Score of 100% for service and equipment installations.
- Fiscally responsible: check us out any way you wish- Better Business Bureau, New Mexico Construction Industries, Dun & Bradstreet, our banker, and our many satisfied customers. Please inquire for a list of referrals.
- Professional Affiliations: Air Conditioning Contractors of America, Home Builders Association, Remodeler's Council, Better Business Bureau, Greater Albuquerque Chamber of Commerce, among others.
- Your 100% Satisfaction guaranteed: Our job does not stop after reliable scheduling and completion of job. Follow up after the sale is part of our commitment to assure you are 100% satisfied. Further- as a Trane Comfort Specialist dealer- we send a survey after we have installed your new comfort system or service call. The survey acts as a report card to help us maintain our high quality standards.
- Our Preferred Customer Preventive Maintenance Program offers many benefits including discounted repairs, same low dispatch fees for after-hour emergency service, and other preferred services.
- For repair service calls, we charge a reasonable dispatch fee. After performing a thorough diagnostic test of the equipment, we present to you an up front guaranteed price to complete the work, before any work begins! You are in control!
- All parts and equipment we sell and install are guaranteed for a period of 1-year (compared to 30 or 90 days offered by our competition). Ask about our free 5-year extended warranty on select Trane equipment when you are a Preferred Service Agreement Customer.
- Our professional technicians and staff are factory trained and continuously updated in weekly training meetings to assure we can stay on the cutting edge of technology. Our staff is drug tested and background checked upon hire. We wear clean uniforms, use drop cloths and wear booties.
- Our company standards are to arrive on time, clean up after we are done, and guarantee our products and services to your satisfaction. We are hard working, honest people, and there is nothing we want more than to have you as another satisfied Carlson customer!
